Welcome to Ganga Club Customer Care. We are committed to providing exceptional service and ensuring that every member and guest enjoys a seamless experience. Whether you have questions about memberships, facilities, events, or gaming services, our support team is here to assist you.
We’re Here to Help
Our customer care team can assist you with:
- Membership registration and account-related queries
- Booking sports facilities, banquet halls, and club amenities
- Gaming and entertainment-related assistance
- Restaurant and event reservations
- Payment, billing, and refund inquiries
- Technical support for online services
- Feedback, suggestions, and complaints
- General information about club services and facilities
Contact Us
If you need assistance, please reach out to us through any of the following channels:
Customer Support
Phone: +91-XXXXXXXXXX
Email: [email protected]
Business Hours
- Monday to Saturday: 9:00 AM – 7:00 PM
- Sunday & Public Holidays: 10:00 AM – 5:00 PM
Response Time
We aim to respond to:
- Phone inquiries: During business hours
- Email inquiries: Within 24–48 business hours
- Complaints and escalations: Within 3–5 business days
Feedback & Complaints
Your feedback helps us improve our services. If you have any suggestions, concerns, or complaints, please contact our customer care team with the following details:
- Your name and contact information
- Membership ID (if applicable)
- Description of the issue or feedback
- Date and time of the incident (if applicable)
Our team will review your request promptly and work towards a fair and timely resolution.
Frequently Asked Questions
How can I become a member?
You can contact our customer care team or visit the club reception to learn about membership eligibility, application procedures, and required documentation.
How do I reserve club facilities?
Bookings for sports facilities, banquet halls, and other amenities can be made through the club reception or the designated booking channels.
What payment methods are accepted?
We accept cash, major debit and credit cards, UPI, and other approved digital payment methods.
How can I cancel or modify a booking?
Please contact our customer care team as early as possible. Booking modifications and cancellations are subject to the club’s policies and availability.
Our Commitment
At Ganga Club, we are dedicated to delivering courteous, transparent, and efficient customer service. Every inquiry is handled with professionalism and confidentiality, and we continually strive to improve your experience through responsive support and quality service.
Thank you for choosing Ganga Club. We look forward to serving you.